For BAM bicycles purchased on this website only www.bamfirenze.com it is possible to request a return/exchange within thirty (30) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document).
Please note that returns/exchanges/refunds are only available for quality issues. The following conditions do not qualify for our return/exchange/refund policy:
- The customer changes their mind, orders items by mistake, finds a better price, or the items don’t fit as expected, or wants to change their address, or is not at home during the delivery period.
- The bicycle has been damaged by customers, such as falls, collisions, or any other damage caused by customers.
- The bike has been used for a few days, but customers no longer like it.
- Any color variation between the photograph and the actual product does not constitute a quality defect.
Return, Exchange, and Refund Conditions
Products must be returned within the specified return or exchange period;
Products must be in their original condition (e.g., intact, unused, and unaltered, without stains or cosmetic marks) and their resale value must remain unaffected.
Return, Exchange, and Refund Process
Please contact us via email at info@bamfirenze.com regarding returns, exchanges, or refunds.
Exchanged items will be sent to the delivery address specified in the original order; should there be any change to the delivery address, please notify our customer service department in advance.
Return address: Bam Firenze, Via G. Campani 56 – 50127 FLORENCE
Tel +39 055 5326006 Mobile +39 393 8868706 Email info@bamfirenze.com
Refund processing time: For returned Products, once we confirm that the return conditions and requirements have been met, we will issue a refund for the actual payment within 2 business days of receiving the returned Product(s) and confirming their condition.
The time required to receive your refund depends on the specific refund method. The actual time for the refund to appear in your account depends on the individual bank or payment platform operations and may take up to 10–15 business days. If the return does not meet the specified conditions or requirements, we will contact you and return the Product(s) to you at your expense.
Warranty Policy
Customers are entitled to a two-year warranty service for BAM bicycles purchased through this official website info@bamfirenze.com
The two-year warranty is valid only for the bicycle frame and the gear system, where present on the purchased model (excluding man-made damage or any unauthorized repairs).
Customers must send the bicycle to the indicated address. The return process follows the same steps as the return/exchange/refund process described above.